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Customer Support: Email: alongalong618@outlook.com Working Hours: Monday - Friday, 9:00 AM - 4:00 PM EST (Please note that due to time differences, response times outside of these hours may be a bit longer.) Note: Our customer service team aims to respond to all emails within 24 - 48 hours. If you do not receive a response after contacting us through the contact form, it may be due to a system error. For faster assistance, please contact alongalong618@outlook.com directly.